Booking conditions
RULES AND POLICIES
It is the responsibility of the guest to read carefully and understand the
Code of Conduct governing Entrevalle Hotel Boutique, as this
is legally valid and applies without exception to all those who stay in
The Internal Rules and Code of Conduct is a document that states that the
contains the main clauses of the hosting contract concluded between the
Guest and the Hotel. Therefore, when making a reservation for any platform
digital, such as booking, shipping, airbnb or our official website,
https://www.hotelentrevalle.com, by phone call, whatsapp or sign the
The guest record sheet is committing to fully comply with each
one of the points and conditions stated therein. As well as to assume the
consequences arising from non-compliance.
GENERAL POLICIES
The guest of the Hotel is considered only and exclusively to the person or
people mentioned on the record sheet. No other person except
You can stay overnight in the room.
The hotel does not accept additional visits to the rooms that occupy our
Hotel guests being entitled to request immediate vacating of
Rooms of unauthorized persons on the registration card.
The guest must state the exact number of people using the
room; and, if necessary, to pay the corresponding amount of
extra person.
During the check-in process, the guest must provide form
If requested, some official identification is required. Shall also
provide a phone number and email so that it can be
contacted in case of need.
During the check-in process, the guest will need to declare whether he
Valuables such as: jewelry, electronic devices or any
Article worth more than 1,000.00 US dollars or 20,000 Mexican pesos.
It is the responsibility of the guest to insure and safeguard their
belongings.
Guest has the right to check the room prior to check-in
or pay and clarify any disagreement, otherwise you are required to cover the
Full payment of the same, according to the agreed rate before making the reservation.
Once the guest is registered, the same Privacy Policy will apply
Cancellation and Refund in force in this company and available to
all public on our website https://www.hotelentrevalle.com
In case of loss of keys the hotel will charge for
Replacement concept of keys. The amount is at the discretion of Entrevalle
Boutique Hotel.
Guests will be able to leave their luggage in safe
before check in or after check out by applying to the reception area, at
in case the guest wants to leave some valuable items inside their luggage
shall give notice of receipt at that time. The hotel is not made
responsible for loss, theft or damage to the guest?s luggage during their
or for items or cash found in the
inside.
If for some reason the guest requests a change of room once you are already
You will have to pay for a room that was originally assigned to you
penalty. This penalty does not apply in the case of errors attributable to Entrevalle
Boutique Hotel. Nor does it apply in the event that the room has any
damage that warrants a last-minute room change.
Hotel parking is free and is subject to availability as no
has drawers assigned. The hotel is not responsible for damages
partial or total theft of the vehicle or objects left inside.
The cleaning of the rooms is done exclusively at 9:00 am
17:00 hrs. pm.
The guest will be 100% responsible for covering the cost of special washing or even
the cost of replenishing sheets, towels, bedspreads or any other item from the
room that is stained with blood, ink, shoe paint, dye
Hair, etc. The amount to be paid is entirely at the discretion of the hotel.
The guest must at all times maintain a respectful and
He was considered towards other guests, always trying to make the volume of
Your conversations are moderate so as not to disturb the rest of others.
The guest shall refrain from using sound players, speaking in
loud voice, or perform any activity that disturbs the tranquility of others
guests.
Guests accompanied by children should at all times ensure that
the latter do not disturb the rest of the other guests with shouts, games,
races, inside or outside the rooms; especially early by the
tomorrow or during the night.
The guest must follow and abide by the rules of pool, jacuzzi and common areas,
which are located in each of the spaces mentioned. So as in
our website www.hotelentrevalle.com.
Guests must accompany the children at all times while using
Jacuzzi, pool, swings and bonfires areas, the hotel is not responsible
for any accident or mishap occurring in the areas mentioned or any
Another area of the hotel, the guest being the sole responsible.
The guest will be responsible for covering the cost of the repair or
replacement of any objects, furniture or property of the hotel that have been
damaged wholly or partially by him, either inadvertently or intentionally. The
The amount will be entirely at the discretion of the Hotel.
Any damage within the guest room should be reported
immediately within 15 minutes of check in,
If not, the latter could be held liable for the damage.
The hotel is not responsible for the loss of valuables, documents or
cash inside the rooms. Each room has a box
Security for the protection of them.
Guests must also immediately report missing towels,
toilet paper or amenities inside your room within 15 minutes
after checking in. Otherwise it will be taken for granted that everything is
found in order by taking possession of the room and the guest will be
responsible for missing or damage to the room at the time of making the
Check Out.
Check Out time is 11:00 hrs, with a tolerance of one hour
provided that the Reception has been notified and the
relevant authorisation. However, and there are already scheduled reservations
for that specific date, the Hotel reserves the right to enter the room
and collect the belongings of the guest, leaving everything in the custody of
the company. In this way the company will be able to dispose of the room
for sale.
The hotel is not responsible for forgotten objects in public areas of the hotel,
or forgotten items inside the rooms once checked
Out.
The hotel does not have a courier service for shipping items
forgotten within the rooms. Therefore, all that forgotten object and
claimed by the guest will remain in our warehouse for a maximum of 30
days, period in which the guest must find a way to recover them. If
the guest is not able to collect the forgotten objects, you can send to a
third party with a letterhead giving the right to collect items
This letter must contain the full name of the person who will collect the
objects, physical description of the object and name or model, as the case may be, must
be signed by the requesting guest, as well as presenting official identification of
who collects the object.
PROHIBITIONS AND CONSEQUENCES FOR NON-COMPLIANCE
The hotel reserves the right of admission. This includes people who
are under the influence of narcotic or alcoholic substances. OR
any other feature that presents some kind of risk to others
guests or employees of the hotel.
The introduction of enervating substances to the hotel and in particular to the rooms will be
subject to immediate denunciation to the appropriate authority.
Guests wishing to introduce alcoholic beverages to the facilities of the
Hotel, must have authorization from the administration, in addition to cover with
the decommissioning fee. Failure to comply with this provision
may result in the cancellation of the Lodging without
right to reimbursement.
It is strictly forbidden to smoke inside or outside the rooms, restaurant,
lobby and corridors of the Hotel, with the exception of the area designated for this purpose,
This case is the terrace. Failure to comply with this provision shall
a fine established according to the standards of COEPRIS, who
is the agency that sets fines under the FEDERAL HEALTH ACT.
Regardless of the fine set by COEPRIS, the guest will also be made
Additional fee for laundry and dry-cleaning of curtains,
bedspreads, blankets, etc. that will be completely at the discretion of the Hotel.
In case the guest fails to comply with any of the points indicated in
This regulation, the company reserves the right to terminate the
accommodation contract. In such case, the guest shall not be entitled to receive
any reimbursement.
No access with pets of any kind, a fine of
2,000.00 Mexican pesos to anyone surprised with a pet or animal
inside Entrevalle boutique hotel.
The hotel has security cameras inside and outside its facilities.
All material obtained from such chambers shall be made available to the
authorities if necessary.
The guest agrees to return the objects that have been lent to him in
the same conditions in which they were delivered to him. Or failing that, to
cover the cost of repair or replacement. The amount is at the discretion of the hotel.
Guests have 30 calendar days counted from the time they make their
Check Out to claim any forgotten items on hotel premises.
Once the term has passed, the objects will be transferred to the recycling area or
Well, to be destroyed and there will be no replenishment.
RESERVE POLICIES
All rates, promotions and discounts are subject to change without prior
warning.
Likewise, promotions or discounts may not be combined with each other or
with other promotions or discounts.
All rooms are subject to availability unless the guest
you have secured your reservation by deposit or transfer. As long as there
Meet this requirement, rooms will be available for sale.
To guarantee a room, payment options are exclusively Payments
cash, paypal, zelle, deposit or bank transfer, credit card or
debit (Visa, MasterCard).
In the case of deposits and / or bank transfers, it is mandatory that the
Guest notify reservation department of your payment at least 1 hour
after having done so, by email to
between vallemx@gmail.com or by whatsapp at 646 288 05 26 including your receipt
scanned. In addition, for the reservation to be valid, you must receive an email
Hotel electronic confirming it. If not, the reservation shall be subject to
availability.
We recommend that everyone interested in booking rooms read
the section on Cancellation Policies before proceeding to
book your room.
CANCELLATION POLICIES
In case of cancellation of the reservation will be entitled to the return of the
amounts which have been paid, with the compensation resulting from the application of
the following percentages of the amount of the advance required:
NON REFUNDABLE: The customer will have to pay the total price of the reservation if
Cancel at any time.
FLEXIBLE - 14 DAYS: The customer can cancel the reservation for free up to
14 days before arrival date. The customer will have to pay the total price of
The reservation if cancelled within 14 days before the arrival date.
CONSIDERATIONS FOR GROUPS
1- Reservations confirmed for 8 or more rooms are considered a group.
2- REFUNDABLE 50% deposit: applies for cancellations up to 30 days
before the date of registration.
3- NON REFUNDABLE 100% deposit: applies within 30 days before the
registration date.
4- NO PENALTY: Modifications subject to availability, up to 60 days before
from the registration date, only the 1 date may be moved once.
5- GENERAL PENALTY: In case of canceling the reservation 14 days before the
Check-in, you must pay 100% of the booking amount.
RETURN OR REFUND POLICIES
Only a refund will be made in the case of errors attributable to ENTREVALLE
BOUTIQUE HOTEL and that would be the following cases:
Where a charge has been made in excess of the charge for the
room the guest has booked.
When the number of nights charged to the guest exceeds the number of nights
that the guest has stayed according to their original reservation.
In the case of reservations made by agencies, the guest must
communicate directly with the agency and verify its modification policies.
When you adhere to the ENTREVALLE HOTEL Cancellation Policies
BOUTIQUE, the guest is entitled to receive a refund.
Refunds will be made by the means that is most convenient for the hotel,
which can be by bank deposit, electronic transfer directly
to the client?s account.
Refunds may take 3 to 15 days before being reflected in the
customer account.
REGISTRATION POLICIES
All guests at check-in must identify themselves and verify the
reservation for that day; Once confirmed the reservation of the day, the guest will proceed
to complete your registration card.
If an invoice is required, the data must be provided and the
invoice at time of departure once nights are charged, send
updated fiscal record not more than 3 months after issuance, amount
paid, method of payment, type of expense and any additional information to mail
entrevallemx@gmail.com.
The reservation payment must be made at check in. Overnight
Accommodation must be covered before enjoying the service.
